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Service Delivery Managers are in charge of delivering services to a companys clients and complete tasks such as improving service delivery processes communicating with other departments overseeing employees involved in the delivery process solving complaints and providing customer service. Resume sample of an IT Service Delivery Manager with over 10 years of experience. Company Name City State Delivery Lead 032012 to 042013.
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Lead and manage a 16 member off-shore team of a cost center consisting of 1 Manager 1 SrTech Lead and 14 subordinate staff for 24x7 service delivery technical support and scaling up release management operations transforming customer experience to over 300 Higher. Overseeing all operations inclusive of Incidents Requests and Problem management. And implementing ITIL-based best practices that significantly reduce mean time between failures of production systems.
You will work closely with an existing Service Delivery Manager to manage operational delivery in order to deliver the contracted service commitments and. Good priority setting and flexibility to react quickly on changing priorities. Management for NA and EMEA regions Large Insurance Company - Global Investments Management System - Delivery Lead.
Use Over 20 Unique Designs. An acknowledged trouble-shooter with proven capability in resolving process flaws customer delivery issues within minimum turnaround time. We now have an exciting opportunity available for a Service Delivery Lead to join our Information Technology team in our Melbourne Adelaide or Sydney office on a full time permanent basis.
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